Lesson two: Do enough research. As a tech support person, do you subscribe to news feeds and blogs about the products you support? Do you spend time each day reading articles and books related to the products you support? Have you set up a virtual lab using VMWare, VirtualPC, or Xen so you can experiment and test your solutions before you offer them to your users? Knowledge is power and the more knowledge you have, the more you'll be empowered to delight your users with relevant, accurate solutions.
I learned this from Lisa Sasevich who taught me so much about selling authentically. Selling is scary - it forces you to really step out of your comfort zone. The fact is that when you're out there and people are learning from you and enjoying you, some are going to want more of you - be I.T support Sale lake city or products you have to offer. You can "sell" more effortlessly when you make it easy for them to see and take the next step.
A little advice to those already using Yahoo! Web Hosting (1) Take their tech support I.T writing with a grain of salt. If it doesn't work at first, try again, if it still doesn't work call phone support (2) If phone support even starts out like they don't know, just end that call, then call again and cross your fingers you get a good one. They do have some good phone techs. (3) Never email for support.
Having a telephone Managed I.T support uttah is the best option. Clients could be handled better over phone, than through any other media. Nothing can beat the personal touch a telephone conversation can provide. On the negative side, you'll have to prepare for understanding all kinds of pronunciation and slangs. This could become more difficult customers are from different parts of the world. Also be aware that phones have to be attended even if you are vacationing with your girlfriend on a lovely beach.
AND THEN, from a free one-time, complimentary issue of an opportunity magazine mailed to me, (or current resident), I found something that changed it all for me, and how I viewed the online business industry.
I formatted the drive, wiping everything off of it, went to the "backup" utility that appears when the C-Drive Icon is right clicked, and hit ENTER. The entire C-Drive copied itself on my external drive just as if it were a memory stick. It took 5 mins to set up, and was there the whole time. DUH.